Frequently Asked Questions
1. What are your supported payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
2. What are your delivery terms?
We offer shipping via DHL, FEDEX, TNT, UPS, ARAMEX, EMS, and other major international carriers.
3. What is the estimated delivery time?
Generally, it takes about one week if the goods are in stock. If not in stock, delivery takes 15-30 days depending on the order quantity.
4. Do the products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
5. How do you handle shipping to Mexico and the USA?
For those with import experience, we ship via international express. For those without experience, we can handle customs and taxes for direct door-to-door delivery. Shipments to the USA under $600 are typically tax-free.
6. Can you provide samples?
Yes, samples are available. Please contact us for more information on sample availability and logistics.
Retra Medical
