Frequently Asked Questions
Can I request a sample order for quality testing?
Yes, we welcome sample orders to test and check the quality of our orthopedic implants. Mixed samples are also acceptable.
What is the typical lead time for orders?
Sample preparation usually takes 3-5 days. For mass production, the timeline will be confirmed based on the order volume.
Do you offer high-precision customized services?
Yes, we have a complete design department and CNC machinery to provide high-precision customized services based on your drawings.
How are the goods shipped and how long is the transit?
We ship via DHL, UPS, FedEx, or TNT. Delivery typically takes 3-5 days. Professional shipping services are available for smooth customs clearance.
Is logo printing available for the products?
Yes, we can print your logo on the items. Please inform us formally and provide the design requirements before production begins.
What kind of warranty is provided for your implants?
We offer a 3-year warranty for our orthopedic products to ensure long-term reliability and customer satisfaction.