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Frequently Asked Questions
How can I obtain a sample?
Before the first order, please cover the sample cost and express fee. The sample cost will be returned to you upon the placement of your first official order.
What is the expected lead time for samples?
For existing items, samples are typically ready within 3 days.
Do you offer OEM or branding services?
Yes, we can print your logo on both the products and the packaging, provided our Minimum Order Quantity (MOQ) is met.
Is color customization available for the products?
Yes, product colors can be customized to your requirements if the order meets our MOQ.
How do you ensure product quality?
We maintain strict quality control through rigorous detection during the production phase and a final sampling inspection before shipment to ensure intact packaging and performance.
What sterilization method is used?
All products undergo a professional Ethylene Oxide Sterilization process to ensure medical-grade safety.
Retra Medical
